An unfortunate reality is that that people get ripped off every day. Nancy buys a car and it turns out to be a lemon. Tom’s hard drive freezes, but the manufacturer won’t cover the repair under warranty. You get your credit card bill and there are fees and charges you never agreed to pay. When this happens, most of us get mad, complain to our friends, and maybe make an angry phone call. This, however, rarely fixes the problem. The best way to get results is to put your complaint in writing. Letter writing is becoming a
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